In fact, Igloo was recently named to KMWorld’s annual ranking of the 100 companies making a difference in knowledge management in North America – for the ninth consecutive time. Here’s a fact: 91% of respondents would use a knowledge base if it were tailored to their needs. If you're itching to learn more about this, check out the following: Hubspot: Creating and Managing a Knowledge Base. Often, items one and four will be the same – a simple restating of the question title, which a) confirms to the user that they’re looking at the answer to the right question and b) provides some extra SEO-juice for Google. With the growing movement to place equal importance on both the employee experience and the customer experience, this is slowly changing. Your knowledge base should not be cluttered with articles that answer one or two customer queries each year, but neither should it be so basic that it’s rarely helpful at all. In other words, go for clarity over creativity. Title length: … The content in an IT help desk is a perfect example of knowledge base articles that help users help themselves. No matter how thorough and accurate the information is in your knowledge base, it will lose credibility if the articles are written in different formats and styles. It … To change your password, please visit the following link. About the Knowledge Base — is an overview of the mechanics of our Knowledge Base (for example, prioritization and scheduling). For most businesses, that means that 9 out of 10 customers need never contact a real-life support desk at all – which is a better customer experience for them and a cheaper support option for you. Ensure the information in every link is up to date, accessible to your audience, and directly relevant to the topic. If you don’t see it within 30 minutes, please check your spam folder. A strong internal style guide is also a component of brand management. Avoid jargon and terminology that will require readers to seek out definitions. Every article should not only be informative, accurate, and up to date, but also crystal clear, engaging, and tailored to your employees’ unique needs. Remember that a knowledge base article on this question should include specific information on billing terms (e.g., whether refunds are available or plans are pro-rated). Even with awesome search functionality, you should set up your knowledge base logically. Knowledge management software solutions can address common business challenges such as onboarding, brand governance, and policy management. Get familiar with the Site Pages library. Strategies, trends, and tactics to create a connected and engaged workplace. Knowledge base template examples. Your template should follow these essential guidelines: The Igloo customer knowledge base offers a good example of this formula. These are the frequently asked questions that should be in almost every business’ knowledge base. Remember though, you’ll lose access to [YOUR AWESOME FEATURES] if you cancel! Screenshots (especially for how-to steps), infographics, charts, and images can replace text and accelerate a reader’s comprehension of the topic. Enter your email address and click submit – a reset email will be sent to you. Seamless integrations to your business applications and products. Using guidelines from an Simply put, a knowledge base article features a set of information about a product as a user guide or to solve common problems. Think about it – a reduction in MRR is far preferable to a total loss of MRR, which would be the case for cancellation. This 'ultimate guide' is pretty lengthy but definitely worth a read. Please log into the app via the following link: [INSERT LINK HERE]. Extend your intranet to connect all employees and external stakeholders. Modern knowledge base tools make it ridiculously easy to get your KB online — but that’s no excuse for it looking the same as everybody else’s. The data in your knowledge base can come from anywhere. If you don’t know or can’t remember your account login email, please try the following steps. Then we looked across the top 100 ecommerce sites to find out how standard these standards really are. Access strategic, technical, and design consultants. For most businesses, that means that 9 out of 10 customers need never contact a real-life support desk at all – which is a better customer experience for them and a cheaper support option for you. 5 Quality Knowledge Base Examples To Inspire Your Help Center Establish a style guide for your organization that covers preferred spellings and basic grammar as well as visual presentation for knowledge base articles, including fonts, type size, colors, and images. You can use these keywords in your searches to locate articles that are related to your specific issue. Keeping your internal knowledge base reader-friendly can be a difficult challenge when subject matter experts write each article. Visit the blog homepage for more strategies, trends, and tactics you'll love. Enter the email address you signed up with and click submit – you’ll see a message that a new confirmation email has been sent to your address. To answer this we created a checklist of seven design standards used across some of the best help centers and knowledge bases on websites. Something like the following should work. Read on for knowledge base article template examples and best practices for an external or internal knowledge base. Looking for more? Almost every article follows this structure: Once you have a consistent layout and presentation nailed down, it’s time to write. For example, knowledge base articles that includes articles on “email response times”, “emails sent per user” and “emails pending” could be placed under Reporting > Email Reporting. It’s a pain to deal with as it’ll require some human interaction, but here are some quick tips that you can provide to the user. Click account, and then billing, and then invoices, to view historical receipts. Categorize your knowledge base articles. Get support from out team of in-house experts and self-serve resources. Write articles based on the pain points and commonly asked questions of your key audience. Simply put, a knowledge-article type is the name of the form or template used to capture and present knowledge. It’s not you; it’s them. The first step is to choose topics that your customers will find useful. Sob. Click account, and then billing to view the billing dashboard. If you use a password manager, it may recall your details. To cancel your account, log into [YOUR APP NAME] via this link: [INSERT LINK HERE]. Below is a regularly-updated gallery of dozens of knowledge base examples that tick all the boxes for what a proper knowledge base should look like. Choose simple article titles. Tagging content helps the employee filter the context of their search results, which further expedites access to the correct information. Some articles have a "Keywords" section. Sam Marshal recently shared some easy ways to govern your intranet in a positive and engaging way. It allows employees to find, share, and interact with information that’s essential to their daily work. Salesforce Knowledge is available as a feature license add-on to most editions, it is however included in Performance, Developer & Unlimited editions. Think of tagging as a hidden navigation or site architecture that directly supports the contextual clustering of content. [YOUR APP NAME] sends automatic receipts on every billing cycle. 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